L'acqua sotto controllo

General sales conditions

  1. ORDERS AND ORDER CONFIRMATION – The Order is accepted by us and the sales contract concluded at the moment when a copy of our order confirmation indicating all conditions regulating the supply of goods is returned to us duly signed for acceptance.
  2. PRICES – The prices confirmed remain valid until delivery indicated by us and refer to goods which are normally ready, ex works with normal packaging included. After the emission of the order confirmation and until the moment of product delivery, CSA srl reserves the right to change the indicated prices when cost increases of raw materials, labour, energy sources or production can be proven to have taken place and are justified.
  3. TERMS OF DELIVERY – The terms of delivery, of presentation at testing and shipment, however and wherever indicated, are intended as indicative forecasts of set-up times and are to be used only as guidelines, with no commitment for our company. Eventual delays cannot therefore in any case lead to compensation for damages, to requests for fines or to the cancellation of the contract, even partially, unless those consequences have been expressly accepted by us at the moment the order was placed.
  4. TESTS – Eventual testing of material must be expressly requested by the buyer at the time the order is placed and expressly accepted by us. The buyer or the Entity designated by him, to whom the same buyer must convey suitable instructions, must carry out the complete and final testing in our plant before expedition; the testing is considered definitive to all effects. Testing costs are always charged to the buyer, even if the materials prepared could not, for any reason, have been shipped.
  5. PACKING - Normal packaging is always included in the price. Any special packaging, expressly requested by the client, will be charged at cost. Our company provides packaging according to its experience and habits and remains explicitly exonerated from any type of responsibility for loss or damage.
  6. RENDERING – Unless otherwise agreed all our sales are intended as ex works at our warehouse our loading on means of transport. The sale ex works or destination limits its effects to the inclusion into the price of shipping cost materials; said shipping consequently is performed at the buyer’s risk and peril, it being understood that materials themselves are also intended in such a sale, delivered in our warehouse. Eventual agreements with shippers, including the total amount and payment of the cost of transport, are to be considered concluded and carried out on behalf of the buyer who accepts and confirms our action at this time. The nominal weights and dimensions reported in our catalogues are indicative and liable to variations without prior notice and are not considered binding in regards to CSA srl.
  7. GUARANTEE – All CSA srl products conform to the standards quoted on our catalogues and successive modifications, tested individually at the plant and regularly certified are covered by guarantee for a period of one year from the date of invoice. The guarantee is limited to the substitution and to the repair free of charge of parts which compose the product and which have resulted as defective due to faults in manufacturing.
  8. DEFECTS AND COMPLAINTS – Eventual complaints regarding products which do not correspond to what is specified in our order confirmation will not be considered valid if not presented by registered letter within the maximum term of eight days after receiving the goods. This limit is extended to ninety days for the notification of hidden defects. If the complaint is prompt and well-founded, the obligation of our company is limited to the substitution of the goods which have been recognized as not consistent, in the same delivery place as per the original provision, prior return of this, excluding any right on the part of the buyer to request the cancellation of the contract and compensation for damages and reimbursement of costs sustained for any reason. The replacement of materials will not take place if the buyer does not immediately suspend the operation or use of the materials that are the object of dispute. Eventual complaints or protests do not entitle the buyer under any circumstances to suspend or delay the payments of the goods supplied.
  9. DAMAGES – All CSA srl products are covered by insurance. Eventual damages caused by product malfunctioning must be reported within 24 hours with indications of the approximate amount of damages and the name of the damaged party. The imputed product and all documentation of said damage must be at the disposal of CSA and the Insurance company until the case has been closed. CSA srl disclaims every responsibility for eventual damages to people, animals or things deriving from the incorrect installation of materials supplied by CSA or in any way deriving from the use of equipment without observing the safety rules or without the prior execution of the expected controls and maintenance. In addition to possible repair, substitution or reimbursement, the buyer accepts that CSA srl will not be responsible for any loss, cost or damage of any type deriving from the product, its use, installation or substitution, marking, the maintenance pamphlet attached, the technical brochure and from any other documentation in paper or electronic form issued by CSA srl and either directly or indirectly connected to CSA srl.
  10. RETURNED MATERIALS – The buyer cannot for any reason return the product without our explicit written authorization and in this affirmative case the material must be returned ex work to our plant.
  11. PAYMENT – Payment of our invoices must be made within the established expiry terms. Delay of invoice payment, even if partial, puts the application of late interest rates into effect at the measure corresponding to the Prime Rate ABI increased by 4 percentage points. In case of default on the part of the buyer our company will have the right, pending every other action, to demand payment in advance of remaining provisions to settle every contract and to suspend the shipment of remaining orders also if relative to other contracts without detriment to its right to reimbursement of damages.
  12. RESERVED PROPERTY – Goods are to be considered as sold on the condition of reserved property and therefore they will remain the property of CSA srl until the entire price has been paid.
  13. RENUNCIATION – In addition to cases of circumstances beyond our control or others foreseen by law including state of alarm, mobilization, blockades or wars, strikes, agitations, plant occupations, closings, fires, public disaster, etc our company has the right to renounce in part or entirely from the sales contract definitely concluded, as well as those in process, when facts and circumstances that substantially alter the state of the markets, currency value and the conditions of Italian industry occur. In these cases, in the event that our company withdraws from the contract for impediments that do not depend on its own deed or fault, the buyer will not have the right to compensation and must, if requested by our company, pay for goods which have already been prepared.
  14. DISPUTE – Every contract is regulated by Italian law. The Court of Parma is responsible for the examination and resolution of any dispute or controversy resulting from business involving our company.

* CSA product insurance doesn’t cover MEXICO, USA, CANADA, please contact CSA for further information.